Privacy Policy

The way I look after your personal information is part of the same commitment to care, respect and trust that underpins my therapeutic practice. This Privacy Policy explains how I collect, use, store and protect personal information when you contact me or engage in therapy with me.

I am registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and relevant updates introduced by the Data Use and Access Act 2025.

Who is responsible for your information

Jamie Crabb is the data controller for the personal information collected and used within this private practice.

If you have any questions, concerns, requests or complaints about how your personal information is handled, you can contact me at hello@jamiecrabb.com.

What personal information I collect

The personal information I collect depends on how you interact with my practice. If you make an enquiry I may collect:

your name
email address
telephone number
information you choose to share through my website, email or a professional directory through which you contact me
communication preferences
technical information relating to your use of my website, including cookies and analytics data where applicable

If you become a therapy client

I may also collect information that is relevant to providing therapy safely and ethically. This may include:

information relating to your current concerns and therapeutic goalsi
information relating to your physical or mental health where relevant
GP details and details of other healthcare professionals where appropriate
medication information where relevant
emergency contact details where agreed
brief clinical notes relating to our work together
correspondence relating to arranging or supporting your therapy

I only collect information that is relevant to providing therapy and meeting my professional, ethical and legal responsibilities.

Why I use your personal information

I may use your personal information to:

respond to enquiries
arrange appointments
provide therapy
maintain appropriate clinical records
communicate with you about your therapy
issue invoices and manage payments
meet professional, ethical, legal, safeguarding and insurance obligations
manage my website and improve accessibility, content and user experience

Lawful bases for processing

I rely on different lawful bases depending on the reason I am using your information. These may include:

your consent
taking steps at your request before entering into a therapy agreement
performance of our therapy agreement
compliance with a legal obligation
legitimate interests, where these do not override your rights and freedoms

Where special category personal information is processed, I will only do so where there is an appropriate lawful basis and condition for processing under UK data protection legislation.

Confidentiality and sharing information

Everything you share with me is treated confidentially.

There are, however, some situations where I may need to share information.

Clinical supervision

I attend regular confidential clinical supervision to support safe, ethical and effective practice. Wherever possible, information discussed in supervision is anonymised.

Therapeutic Executor

In the unlikely event of my death or incapacity, your name and contact details may be shared with my appointed Therapeutic Executor solely so that you can be informed and supported appropriately if you are still in therapy with me. My Therapeutic Executor is bound by confidentiality.

Serious risk of harm

Where required or permitted by law, or where there is a serious risk of harm to you or another person, I may need to share relevant information with appropriate services such as your GP, emergency services or mental health services. Wherever possible, I will discuss this with you before doing so.

How I store your information

I take appropriate steps to keep your personal information secure. This includes:

password-protected devices
unique, securely managed passwords
two-factor authentication where available
secure email and cloud services where appropriate
secure storage of clinical records
regular review and deletion of information that is no longer required

My principal service providers currently include:

Google Workspace (email, calendar and administration)
Wix (website services)
Squarespace (domain registration)
PayPal Zettle (card payments and payment links)
Starling Bank (banking and invoicing)

Where third-party providers process personal information on my behalf, I take reasonable steps to ensure appropriate safeguards are in place.

Website cookies

My website uses cookies and similar technologies to help the website function, improve performance and understand how visitors use the site.

I use Google Analytics to understand how my website is being used so that I can improve accessibility, content and user experience.

Google Analytics cookies are only used where you have given your consent through the website cookie banner.

You can update your cookie preferences at any time through the cookie settings available on the website. You can also change your browser settings to manage or delete cookies.

How long I keep your information

Enquiries that do not result in therapy are normally deleted within three months.

If you become a client, I retain clinical records for up to five years following the end of therapy unless there is a legal, professional or insurance reason to retain them for longer.

Different categories of information may be retained for different periods depending on legal, professional, safeguarding or insurance requirements.

Your rights

You have rights in relation to your personal information. These include the right to:

access your personal information
request correction of inaccurate information
equest deletion of information in certain circumstances
request restriction of processing
object to certain processing
withdraw consent where consent is relied upon
lodge a complaint with the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled

To exercise any of these rights, please contact me using the details below.

Data Protection Concerns and Complaints

I am committed to handling personal information with care, transparency and respect.

If something does not feel right, or if you have questions about how your personal information is being used, I encourage you to contact me in the first instance.

You can contact me at: hello@jamiecrabb.com

I will acknowledge your concern within 30 days and respond without undue delay. I will take the time to review your concern, consider whether any action is needed, and explain the outcome as clearly as possible.

If you remain dissatisfied with my response, you have the right to raise your concern with:

Information Commissioner's Office (ICO)

Website: ico.org.uk

Telephone: 0303 123 1113

Website Accessibility

I am committed to making my website as accessible and welcoming as possible.

If you experience difficulty accessing any part of my website, online forms or digital content, or if you would like information in an alternative format, please let me know and I will do my best to help remove barriers and provide information in a way that works for you.

Website Terms of Use

By using this website, you agree to these Terms of Use.

Information on this website

The information provided on this website is intended for general information purposes only.

Nothing on this website constitutes counselling, psychotherapy, medical, legal or other professional advice, nor does it establish a therapeutic relationship.

Website content

Unless otherwise stated, the content on this website belongs to Jamie Crabb and may not be reproduced, distributed or published without permission.

External links

This website may contain links to external websites. I am not responsible for the content, accuracy or privacy practices of those websites.

Website availability

I aim to keep this website available and up to date but cannot guarantee uninterrupted access or that all content will always be current or error free.

Privacy

Please refer to this Privacy Policy for information about how personal information is collected, used and protected.

Contact

If you have any questions about this Privacy Policy, these Website Terms of Use, or how I handle personal information, please contact: hello@jamiecrabb.com

Changes to this Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my practice, the services I provide, legal obligations or data protection guidance.

The most recent version will always be available on my website.

Last updated: 25 June 2026